If you don’t see your exact locations in the "Choose by district" option, we recommend you to find them with our more visual "Map" option.
Drivers may not always be available during peak hours. We recommend that you add some "bonus" (there's an option for that) when you make your order, to make it more attractive to drivers and increase their chances of responding to it first.
In far-away places, the actual price may differ from the quote. We recommend you to clarify the situation with your driver and figure out the actual price of the trip beforehand, to avoid any misunderstandings. You may also call GoGoVan for inquiries.
No, the app’s quoted price for your order does not include tunnel toll fees. For details on tunnel and bridge fees, please visit the section "Tunnel and bridge fees".
To maintain our strict quality control, GoGoVan does not allow our drivers to shift their orders to another person (ie. a driver not registered with GoGoVan). If the license plate number of the actual van does not match with the one displayed on the app, please call GoGoVan immediately to report the case.
Please call and report this to GoGoVan. We will assign new vehicles for you.
If you'd like to cancel or edit the order, please contact your driver directly. Our drivers will be happy to accommodate.
GoGoVan provides different types of vehicles for carrying goods of various weights and dimensions. A regular van can carry up to 1 ton; if the good exceeds 6ft in length, please select the "Goods exceeding 6ft in length" option when making your order. If you’re not sure which vehicle to choose, please refer to the Service Description. Alternatively, you may contact your driver directly for inquiries.
The order record details your order’s route, time, price, and other related information. If you want to reissue the order record, please tap the menu icon on the top left corner of the app, select "order record", choose the record you’d like to see, and tap on / on the top right corner. You may then fill out the email address that you’d like the record to be sent to.
When you see the driver's information, it means that the driver has already received your order. You may now wait for the driver's call to confirm the exact pickup point and destination.
If you'd like a 16 ton truck or other vehicle types, please call GoGoVan and we will arrange everything accordingly.
Our app works 24/7. Just order on our app anytime for our delivery and moving services. If you’d like to order through our hotline or like to call us for any inquiries, our office hours are from Monday to Sunday morning from 7 a.m. to 12 a.m. midnight.
Unless you uninstall the GoGoVan app, the transaction record will always remain on your phone.